Improving the patient experience
Learn how to deliver superior patient care with KPMG’s Customer Experience Excellence Report 2022.
First Name*
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Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
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Florida
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Idaho
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Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
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New York
North Carolina
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Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
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Tennessee
Texas
Utah
Vermont
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming
Job Title*
Industry*
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Accommodation and Food Services
Traveler Accommodation
RV (Recreational Vehicle) Parks and Recreational Camps
Special Food Services
Rooming and Boarding Houses, Dormitories, and Workers' Camps
Drinking Places (Alcoholic Beverages)
Restaurants and Other Eating Places
Administrative and Support and Waste Management and Remediation Services
Office Administrative Services
Travel Arrangement and Reservation Services
Investigation and Security Services
Services to Buildings and Dwellings
Other Support Services
Waste Collection
Waste Treatment and Disposal
Remediation and Other Waste Management Services
Facilities Support Services
Employment Services
Business Support Services
Agriculture, Forestry, Fishing and Hunting
Oilseed and Grain Farming
Cattle Ranching and Farming
Vegetable and Melon Farming
Aquaculture
Fruit and Tree Nut Farming
Fishing
Greenhouse, Nursery, and Floriculture Production
Other Crop Farming
Hog and Pig Farming
Poultry and Egg Production
Sheep and Goat Farming
Other Animal Production
Timber Tract Operations
Forest Nurseries and Gathering of Forest Products
Logging
Hunting and Trapping
Support Activities for Crop Production
Support Activities for Animal Production
Support Activities for Forestry
Arts, Entertainment, and Recreation
Performing Arts Companies
Spectator Sports
Promoters of Performing Arts, Sports, and Similar Events
Independent Artists, Writers, and Performers
Museums, Historical Sites, and Similar Institutions
Other Amusement and Recreation Industries
Agents and Managers for Artists, Athletes, Entertainers, and Other Public Figures
Amusement Parks and Arcades
Gambling Industries
Construction
Residential Building Construction
Building Equipment Contractors
Building Finishing Contractors
Nonresidential Building Construction
Utility System Construction
Land Subdivision
Highway, Street, and Bridge Construction
Other Heavy and Civil Engineering Construction
Foundation, Structure, and Building Exterior Contractors
Other Specialty Trade Contractors
Educational Services
Elementary and Secondary Schools
Junior Colleges
Technical and Trade Schools
Other Schools and Instruction
Educational Support Services
Colleges, Universities, and Professional Schools
Business Schools and Computer and Management Training
Finance and Insurance
Monetary Authorities-Central Bank
Nondepository Credit Intermediation
Securities and Commodity Contracts Intermediation and Brokerage
Securities and Commodity Exchanges
Other Financial Investment Activities
Insurance Carriers
Insurance and Employee Benefit Funds
Other Investment Pools and Funds
Depository Credit Intermediation
Activities Related to Credit Intermediation
Agencies, Brokerages, and Other Insurance Related Activities
Health Care and Social Assistance
Offices of Physicians
Offices of Dentists
Offices of Other Health Practitioners
Outpatient Care Centers
Medical and Diagnostic Laboratories
Home Health Care Services
Other Ambulatory Health Care Services
General Medical and Surgical Hospitals
Psychiatric and Substance Abuse Hospitals
Specialty (except Psychiatric and Substance Abuse) Hospitals
Nursing Care Facilities (Skilled Nursing Facilities)
Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities
Other Residential Care Facilities
Individual and Family Services
Vocational Rehabilitation Services
Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly
Community Food and Housing, and Emergency and Other Relief Services
Child Day Care Services
Information
Newspaper, Periodical, Book, and Directory Publishers
Software Publishers
Sound Recording Industries
Radio and Television Broadcasting
Satellite Telecommunications
Other Telecommunications
Other Information Services
Motion Picture and Video Industries
Cable and Other Subscription Programming
Wired and Wireless Telecommunications Carriers
Data Processing, Hosting, and Related Services
Management of Companies and Enterprises
Management of Companies and Enterprises
Manufacturing
Iron and Steel Mills and Ferroalloy Manufacturing
Steel Product Manufacturing from Purchased Steel
Alumina and Aluminum Production and Processing
Nonferrous Metal (except Aluminum) Production and Processing
Foundries
Forging and Stamping
Cutlery and Handtool Manufacturing
Architectural and Structural Metals Manufacturing
Boiler, Tank, and Shipping Container Manufacturing
Hardware Manufacturing
Spring and Wire Product Manufacturing
Machine Shops; Turned Product; and Screw, Nut, and Bolt Manufacturing
Coating, Engraving, Heat Treating, and Allied Activities
Other Fabricated Metal Product Manufacturing
Agriculture, Construction, and Mining Machinery Manufacturing
Industrial Machinery Manufacturing
Commercial and Service Industry Machinery Manufacturing
Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing
Metalworking Machinery Manufacturing
Engine, Turbine, and Power Transmission Equipment Manufacturing
Other General Purpose Machinery Manufacturing
Computer and Peripheral Equipment Manufacturing
Communications Equipment Manufacturing
Audio and Video Equipment Manufacturing
Semiconductor and Other Electronic Component Manufacturing
Navigational, Measuring, Electromedical, and Control Instruments Manufacturing
Manufacturing and Reproducing Magnetic and Optical Media
Electric Lighting Equipment Manufacturing
Household Appliance Manufacturing
Electrical Equipment Manufacturing
Other Electrical Equipment and Component Manufacturing
Motor Vehicle Manufacturing
Motor Vehicle Body and Trailer Manufacturing
Motor Vehicle Parts Manufacturing
Aerospace Product and Parts Manufacturing
Railroad Rolling Stock Manufacturing
Ship and Boat Building
Other Transportation Equipment Manufacturing
Household and Institutional Furniture and Kitchen Cabinet Manufacturing
Office Furniture (including Fixtures) Manufacturing
Other Furniture Related Product Manufacturing
Medical Equipment and Supplies Manufacturing
Other Miscellaneous Manufacturing
Animal Food Manufacturing
Grain and Oilseed Milling
Sugar and Confectionery Product Manufacturing
Fruit and Vegetable Preserving and Specialty Food Manufacturing
Dairy Product Manufacturing
Animal Slaughtering and Processing
Seafood Product Preparation and Packaging
Bakeries and Tortilla Manufacturing
Other Food Manufacturing
Beverage Manufacturing
Tobacco Manufacturing
Fiber, Yarn, and Thread Mills
Fabric Mills
Textile and Fabric Finishing and Fabric Coating Mills
Textile Furnishings Mills
Other Textile Product Mills
Apparel Knitting Mills
Cut and Sew Apparel Manufacturing
Apparel Accessories and Other Apparel Manufacturing
Leather and Hide Tanning and Finishing
Footwear Manufacturing
Other Leather and Allied Product Manufacturing
Sawmills and Wood Preservation
Veneer, Plywood, and Engineered Wood Product Manufacturing
Other Wood Product Manufacturing
Pulp, Paper, and Paperboard Mills
Converted Paper Product Manufacturing
Printing and Related Support Activities
Petroleum and Coal Products Manufacturing
Basic Chemical Manufacturing
Resin, Synthetic Rubber, and Artificial Synthetic Fibers and Filaments Manufacturing
Pesticide, Fertilizer, and Other Agricultural Chemical Manufacturing
Pharmaceutical and Medicine Manufacturing
Paint, Coating, and Adhesive Manufacturing
Soap, Cleaning Compound, and Toilet Preparation Manufacturing
Other Chemical Product and Preparation Manufacturing
Plastics Product Manufacturing
Rubber Product Manufacturing
Clay Product and Refractory Manufacturing
Glass and Glass Product Manufacturing
Cement and Concrete Product Manufacturing
Lime and Gypsum Product Manufacturing
Other Nonmetallic Mineral Product Manufacturing
Mining, Quarrying, and Oil and Gas Extraction
Coal Mining
Metal Ore Mining
Nonmetallic Mineral Mining and Quarrying
Oil and Gas Extraction
Support Activities for Mining
Professional, Scientific, and Technical Services
Legal Services
Specialized Design Services
Computer Systems Design and Related Services
Management, Scientific, and Technical Consulting Services
Scientific Research and Development Services
Other Professional, Scientific, and Technical Services
Accounting, Tax Preparation, Bookkeeping, and Payroll Services
Architectural, Engineering, and Related Services
Advertising, Public Relations, and Related Services
Public Administration
Executive, Legislative, and Other General Government Support
Justice, Public Order, and Safety Activities
Administration of Human Resource Programs
Administration of Environmental Quality Programs
Space Research and Technology
Administration of Housing Programs, Urban Planning, and Community Development
National Security and International Affairs
Administration of Economic Programs
Real Estate and Rental and Leasing
Lessors of Real Estate
Offices of Real Estate Agents and Brokers
Consumer Goods Rental
General Rental Centers
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)
Activities Related to Real Estate
Automotive Equipment Rental and Leasing
Commercial and Industrial Machinery and Equipment Rental and Leasing
Retail Trade
Automobile Dealers
Other Motor Vehicle Dealers
Automotive Parts, Accessories, and Tire Stores
Furniture Stores
Home Furnishings Stores
Electronics and Appliance Stores
Building Material and Supplies Dealers
Lawn and Garden Equipment and Supplies Stores
Grocery Stores
Specialty Food Stores
Beer, Wine, and Liquor Stores
Health and Personal Care Stores
Gasoline Stations
Clothing Stores
Shoe Stores
Jewelry, Luggage, and Leather Goods Stores
Sporting Goods, Hobby, and Musical Instrument Stores
Book Stores and News Dealers
Department Stores
General Merchandise Stores, including Warehouse Clubs and Supercenters
Florists
Office Supplies, Stationery, and Gift Stores
Used Merchandise Stores
Other Miscellaneous Store Retailers
Electronic Shopping and Mail-Order Houses
Vending Machine Operators
Direct Selling Establishments
Transportation and Warehousing
Scheduled Air Transportation
Nonscheduled Air Transportation
Rail Transportation
Deep Sea, Coastal, and Great Lakes Water Transportation
Inland Water Transportation
General Freight Trucking
Specialized Freight Trucking
Urban Transit Systems
Interurban and Rural Bus Transportation
Taxi and Limousine Service
School and Employee Bus Transportation
Charter Bus Industry
Other Transit and Ground Passenger Transportation
Pipeline Transportation of Crude Oil
Pipeline Transportation of Natural Gas
Other Pipeline Transportation
Scenic and Sightseeing Transportation, Land
Scenic and Sightseeing Transportation, Water
Scenic and Sightseeing Transportation, Other
Support Activities for Air Transportation
Support Activities for Rail Transportation
Support Activities for Water Transportation
Support Activities for Road Transportation
Freight Transportation Arrangement
Other Support Activities for Transportation
Postal Service
Couriers and Express Delivery Services
Local Messengers and Local Delivery
Warehousing and Storage
Utilities
Electric Power Generation, Transmission and Distribution
Natural Gas Distribution
Water, Sewage and Other Systems
Wholesale Trade
Motor Vehicle and Motor Vehicle Parts and Supplies Merchant Wholesalers
Furniture and Home Furnishing Merchant Wholesalers
Lumber and Other Construction Materials Merchant Wholesalers
Professional and Commercial Equipment and Supplies Merchant Wholesalers
Metal and Mineral (except Petroleum) Merchant Wholesalers
Household Appliances and Electrical and Electronic Goods Merchant Wholesalers
Hardware, and Plumbing and Heating Equipment and Supplies Merchant Wholesalers
Machinery, Equipment, and Supplies Merchant Wholesalers
Miscellaneous Durable Goods Merchant Wholesalers
Paper and Paper Product Merchant Wholesalers
Drugs and Druggists' Sundries Merchant Wholesalers
Grocery and Related Product Merchant Wholesalers
Farm Product Raw Material Merchant Wholesalers
Petroleum and Petroleum Products Merchant Wholesalers
Miscellaneous Nondurable Goods Merchant Wholesalers
Wholesale Electronic Markets and Agents and Brokers
Apparel, Piece Goods, and Notions Merchant Wholesalers
Chemical and Allied Products Merchant Wholesalers
Beer, Wine, and Distilled Alcoholic Beverage Merchant Wholesalers
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