Forrester – Spotlight For The TEI™ Of IBM Hybrid IT Support (2021)

IBM commissioned Forrester Consulting to conduct a
Total Economic Impact™ (TEI) study and examine
the potential return on investment (ROI) enterprises
may realize by deploying IBM Multivendor Support
Services (MVS) to maintain hybrid IT infrastructures
located on-premises or off-premises (including data
centers, private clouds, public clouds, connected
devices and more)-with orchestration among the
various platforms. The purpose of the study is to
provide readers with a framework to evaluate the
potential financial impact of IBM MVS on their
organizations. To better understand the benefits,
costs, and risks associated with this investment,
Forrester surveyed 286 organizations with
experience using IBM MVS.

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