Leveraging Agentic AI to Enhance Agent Productivity and Customer Experience in Contact Center Operations

Discover how agentic AI is reshaping customer service—boosting agent productivity, enhancing customer experience, and driving strategic growth. Contact centers are on the brink of a major transformation. While generative AI (GenAI) has already begun to streamline operations and personalise customer interactions, a new wave of innovation is emerging: agentic AI.

In this IDC Spotlight—Leveraging Agentic AI to Enhance Agent Productivity and Customer Experience in Contact Center Operations—you’ll explore how agentic AI goes beyond automation—bringing reasoning, planning, and autonomous action to customer service.

Automate Your Complex Workflows and Boost Enterprise Productivity with IBM AI Agents.

#agentic ai services,# ibm enterprise ai agents

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Leveraging Agentic AI to Enhance Agent Productivity and Customer Experience in Contact Center Operations

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